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RODA Delivery Smart Way to Move Your Goods — Anytime, Anywhere.

Frequently Asked Questions – CUSTOMER

What is ‘RODA Delivery ’?
RODA Delivery ’ is a On Demand Fast Delivery service provider where connects customers who needs delivery service with verified drivers through a mobile application.
Customers download & Install ‘RODA Delivery ’ App into their mobile phone and request a delivery service where the ‘RODA Delivery’ App matches nearby drivers.

There are many benefits as, On demand Fast Delivery at doorstep, Reasonable fare, NO E-Wallet reload Hassle, Pay Directly to driver & Discounts and many more.

We are available Entire Malaysia. As we are newly launched, availability my vary, please check our service availability with our RODA Delivery App. We are recruiting more drivers from all over Malaysia to join us to accepts your Delivery requests. Please check our RODA Delivery App, website and advertisements for latest announcements regarding our coverage area.

Download our App and just follow the prompts to set up your our App. Its fast & Easy

Open our RODA Delivery App & input Pick-up location and Drop-Off Location; then choose vehicle type, goods type and confirm booking and pay shown fare to driver at the end of your ride.

No, shown fare NOT included those additional charges; Parking, Toll Charges & other additional charges if any; need to pay additionally to drivers.

The RODA Delivery App accepts Cash payment and any online payments. We avoid E- Wallet reload hassle. The Best part is; the customers pays the ride fare directly to our drivers to support their daily earnings and their families.
There is two possibilities where our drivers busy driving and took some time to view their gadgets to accept your delivery request or our drivers far away from your area. We will work hard to get a driver for you; kindly be patient wait until we allocate a driver. Or else check for update our RODA Delivery App and try to re-book your ride
Yes, Our RODA Delivery App implements safety features such as GPS tracking, share delivery details to third party option and our verified drivers will make successful safe deliveries for sure.
You may report an issue via our RODA Delivery App. Alternatively, you may send an email to us.
We are strongly encourage our customers to request a delivery service through our official RODA Delivery Platform; where your Delivery protected with our safety features and our drivers will get incentives based on total rides took through our RODA Delivery . In this case both customers and drivers get their own benefits

Pornographic material, Dry ice used for packaging or temperature control, Human corpses, organs, or body parts, Flammable items (firecrackers, oil cans, adhesives, paint cans), explosives (arms, ammunition, fireworks, flares, gunpowder, airbag inflators), Fire extinguishers, drugs, contraband, narcotics, psychotropic substances, poisonous goods, toxic and infectious items, High-capacity batteries, generator
batteries, machinery parts containing oil, grease, fuel, or batteries, Corrosive items such as acids, chemicals, etc., Radioactive material, Fragile items, Highly perishable food items, Expensive electronics, mobile phones, iPads, laptops, smart watches, etc., Livestock, Pets and animals, Perishables, Platinum, gold, silver, jewelry, gems, precious and semi-precious metals or stones in any form, coins, banknotes, currency notes, cheques, credit/debit/ATM cards, Gambling devices, lottery tickets, Any diagnostic specimens, hazardous or bio-medical waste, Sensitive documents. All illegal & prohibited by LAW.

No, The goods delivering through RODA Delivery platform NOT protected by insurance, customers need to take insurance for the goods being delivered.

Frequently Asked Questions – DRIVER Captain

Why I need to become RODA Delivery Driver Captain?
Plenty benefits available for drivers such as; 0% commission deduction, Get Paid 100% fare direct to driver without any middle man, Surprise incentives for drivers, FREE insurance coverage, Low subscription fees with unlimited bookings, Top drivers get recognition. Driver Captain earn more wit RODA Delivery !
Prospective drivers need to meet standard requirements as; Malaysian citizen, need to own valid driving license, vehicle requirements, pass through background checks and submitting valid documents. Just follow new driver registration prompts through RODA Delivery Driver App.

Minimum Approval time within 24 Hours; and its vary based on received application quantity and internal verification process.

We offers minimum subscription fees model based on vehicle type. Drivers may refer the fees on the drivers dashboard in RODA Delivery Driver App. We allowed our drivers to take unlimited orders within the allowed time period under all tiers. Driver captains earn more with this model
Drivers can pay the subscription fees through RODA Delivery Driver App. Go Online to accept unlimited ride jobs.

No, Additional parking fee and toll charges (if any) need to collect separately by drivers from Customers.

Yes you may cancel with valid reason; allowed three times only per 24 Hours. Frequent cancellation of incoming ride requests and Frequent Offline status will lead drivers to get lesser delivery requests & low priority

Good feedback and high ratings will lead driver to get recognized by RODA Delivery . Those drivers will get surprise incentives and get prioritized to accept ride bookings. But if Drivers gets poor feedback and rating; they will be investigated and RODA Delivery will offer necessary help & Support to improvise the poor status based on investigation outcome
Please send your queries to
a) our official Email : info@kogoride.com. Or;
b) through WhatsApp Messager at +60191234567 Or;
c) Message through RODA Delivery driver APP.
Our Team will help you immediately

Why Us

Best Movers Around

At RODA Delivery , we combine speed, safety, and simplicity to give you a stress-free moving experience. Our trusted drivers, transparent pricing, and wide range of vehicles ensure every move is smooth and reliable.

01
24/7 On-Demand Fast Delivery Service
02
0% Commission charged to Driver Captains
03
Fast, Reliable, Affordable same day Delivery Service
04
Track your delivery in Real time
05
Pay directly to Driver Captains
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On Demand delivery of your goods is now just a click away. Download RODA Delivery App now!

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